Our client is looking for a Customer Service Expert to take care of their customers who follow their social media accounts. You’ll provide engaging, informative responses, across some of our key accounts.
Day-to-day monitoring of social channels using web-based systems
Helping make customers lives easier with relevant, engaging and informative conversations
Working with teams to keep customers up to date, create solutions and develop content, along with liaising with the operations and wider teams to assist with any queries
Escalating any issues, opportunities or insight when needed and use the tools provided to resolve any problems swiftly
Demonstrate an understanding of processes and technical knowledge and fully utilise software systems
Carry out any other reasonable tasks as requested by the management team
Strong communication skills
Excellent writing skills
Attention to detail
Genuine enthusiasm and lots of personality
Ability to adapt tone of voice to match the nature of the conversation
Practical experience with social media monitoring tools e.g. Sprout / Hootsuite / Conversocal and across Facebook, Twitter, Instagram or customer support roles is desirable
Hours: Monday to Friday (9am – 5.30pm)
Salary: £18,000-£19,000 per annum
To apply: Forward your CV following the apply link in either Word or PDF format
Please Note: due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advert.
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