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Customer Service Executive/Social Media

Our client is looking for a Customer Service Expert to take care of their customers who follow their social media accounts. You’ll provide engaging, informative responses, across some of our key accounts.


Day-to-day monitoring of social channels using web-based systems

Helping make customers lives easier with relevant, engaging and informative conversations

Working with teams to keep customers up to date, create solutions and develop content, along with liaising with the operations and wider teams to assist with any queries

Escalating any issues, opportunities or insight when needed and use the tools provided to resolve any problems swiftly

Demonstrate an understanding of processes and technical knowledge and fully utilise software systems

Carry out any other reasonable tasks as requested by the management team


Strong communication skills

Excellent writing skills

Attention to detail

Genuine enthusiasm and lots of personality

Ability to adapt tone of voice to match the nature of the conversation

Practical experience with social media monitoring tools e.g. Sprout / Hootsuite / Conversocal and across Facebook, Twitter, Instagram or customer support roles is desirable

Hours: Monday to Friday (9am – 5.30pm)

Salary: £18,000-£19,000 per annum


To apply: Forward your CV following the apply link in either Word or PDF format

Please Note: due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advert.

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Job Information

Job Reference: 49860FT_1571409780
Salary From: £18000
Salary To: £19000
Job Industries: Customer Service Executive
Job Locations: Manchester, Greater Manchester
Job Types: Permanent

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By |2019-10-18T14:43:01+00:00October 18th, 2019|Comments Off on Customer Service Executive/Social Media

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