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Part Time Customer Service Exec/Social Media -Evenings&Weekends

Our client is looking for a Customer Service Expert to take care of their customers who follow their social media accounts. You’ll provide engaging, informative responses, across some of our key accounts.

Responsibilities

Day-to-day monitoring of social channels using web-based systems

Helping make customers lives easier with relevant, engaging and informative conversations

Working with teams to keep customers up to date, create solutions and develop content, along with liaising with the operations and wider teams to assist with any queries

Escalating any issues, opportunities or insight when needed and use the tools provided to resolve any problems swiftly

Demonstrate an understanding of processes and technical knowledge and fully utilise software systems

Carry out any other reasonable tasks as requested by the management team

Requirements

Strong communication skills

Excellent writing skills

Attention to detail

Genuine enthusiasm and lots of personality

Ability to adapt tone of voice to match the nature of the conversation

Practical experience with social media monitoring tools e.g. Sprout / Hootsuite / Conversocal and across Facebook, Twitter, Instagram or customer support roles is desirable

Hours: PART TIME

Monday – Friday 7-10pm

Saturday/Sunday 10-7pm

(You will work 15-18 hours per week working the above weekday and weekend shifts)

Option 1 –

18 hours per week

Mon-Wed 7-10pm (roughly 40.5 hours per month)

Every Saturday (roughly 40.5 hours per month)

Option 2 –

15 hours per week

Thursday, Friday (roughly 27 hours per month)

Every Sunday (roughly 40.5 hours per month)

Salary: £8.21ph (slightly flexible)

INDLS

To apply: Forward your CV following the apply link in either Word or PDF format

Please Note: due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advert.

Please feel free to visit our website in order to view all our current vacancies and sign up for personalised job alerts.

Job Information

Job Reference: 49860_1571844443
Salary:
Salary From: £8.21
Salary To: £8.21
Job Industries: Customer Service Executive
Job Locations: Manchester, Greater Manchester
Job Types: Permanent

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By |2019-10-23T15:27:25+00:00October 23rd, 2019|Comments Off on Part Time Customer Service Exec/Social Media -Evenings&Weekends

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