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Temporary Customer Service Advisor/Administrator – Stretford

Purpose of Role

Working closely with the Multi-Channel support team, Area Managers & Store Managers to deliver excellent customer service through multi-channel support functions that is required for the business to achieve its customer satisfaction, sales and performance targets. To provide excellent customer care service and good communication in order to drive sales forward.

Key Responsibilities:

General and Customer Service

Delivering an outstanding store / customer service standard whilst adhering to targeted SLA’s

Responsible for inbound, outbound contact activity with stores and customers across multiple platforms – email, phone, and online chat

Liaise with the warehouse to manage orders on behalf of stores or customers

Placing web orders for customers

Deliver upon the agreed returns & refund policy

Handle complaints from customers, staff and host retailers

Managing Web returns/refunds

Commercial:

Contribute to the improvement of processes within the team in order to help reduce contacts

Effectively manage multiple work-streams

Key Competencies/Skills

Excellent time management skills

Multitasking

Excellent use of ERP (Epicor) and Magento systems. (not essential)

Competent use of Excel

Excellent communication skills

Work with confidence and passion to provide excellent customer service

Ability to work under own initiative and bring new ideas to the table

Able to maintain and create relationships with colleagues, other departments

INDLS

To apply: Forward your CV following the apply link in either Word or PDF format

Please Note: due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advert.

Please feel free to visit our website in order to view all our current vacancies and sign up for personalised job alerts.

Job Information

Job Reference: 49635_1557935936
Salary:
Salary From: £9
Salary To: £10
Job Industries: Customer Service Advisor
Job Locations: Stretford, Greater Manchester
Job Types: Temporary

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By |2019-05-15T15:58:57+00:00May 15th, 2019|Comments Off on Temporary Customer Service Advisor/Administrator – Stretford

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